Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It takes 3 to 7 business days for your order to arrive after it has been shipped. We always try to ship the orders on the same day if arrive before 12pm but processing time for all orders are at least 1 day.
Just click on register and follow the steps. Account can also be created while checking out.
You will need to send us an email before your order is shipped in order to make changes to your shipping address. Once shipped, a fee is charged by shipping company to make any further changes which than will be applied to the customer.
An order can be tracked using the link provided in the Shipment completed email which will be sent to the customer once the order is shipped.
No, we don’t keep any credit card information on file since we only accept E-Transfer as the payment method.
Yes, we charge HST on all of the orders regardless of where the order was placed from.
Currently, we only ship with in Canada.
Yes, we always try to ship everything in the same package unless stated otherwise or if we cannot fit the order in one box. In that case an email will be sent to the customer informing them to keep an eye out for multiple packages.
If you need to swap an item
Returns and Exchanges
We don’t accept any returns and all sales are final unless an issue or fault arises with the product due to manufacturing defect. In that case a return label will be sent to the customer and replacement product will be shipped once defective item is received back by our warehouse.
Please email us right away without delay with photo evidence and we will issue a refund or ship a correct item right away.
Please email us right away without delay with photo evidence and we will open a dispute with the shipping company and send a replacement item to you right away.
A prepaid shipping label will be sent to you if your item qualifies for return or exchange.
We can be reached via our email “email@example.com” or through our chat tool on the website. You can also reach us using the contact us form located on contact us page.
You must inform us right away by emailing us before the order is shipped. Once it’s shipped, it’s out of our hands and you will have to contact shipping company in order to make changes. A fee might be charged in order to change the shipping address after the order is shipped.
Yes, an order can be canceled by emailing us only before it is shipped.
Unfortunately, we don’t accept any pre-order requests for out of stock items.