SHIIPPING AND DELIVERY
Please read canada post update during COVID-19
Shipping Policy
We offer FREE shipping on all orders of $200 or above $200 (before tax and after applying the discount coupon if one is available). This applies to Ontario and Quebec. Free shipping over $200 for other provinces excluding NT, YK and NU which required purchases over $225 to qualify for free shipping. We offer Expedited (2 to 7 Business Days) and Xpresspost (2 to 4 business days).
Orders generally ship within 1 to 2 business days; however some orders may take up to 5 days. If one or more items are unavailable at the time the order is placed, the entire order will be placed on backorder until we receive the missing item(s) in stock. You are responsible for checking the status of your order. shishashop.ca will contact you if your order will be on backorder for more than one week.
shishashop.ca reserves the right to charge more shipping fees and bill client the difference if the website shipping estimate is not close (+/- $2) to the actual shipping cost calculated after order is placed. If client refuses to pay the difference we will cancel the order and give full refund back.
If a parcel is returned to us because it was undeliverable either because you provided the wrong or incomplete address, or you did not collect the parcel from the closest retail location during the requested time, then you will be responsible for the return freight charges and the cost of reshipping it back to you. We will have to charge your card again to cover the difference.
Can you send me a tracking number?
We will send you a notification and tracking number via email when we ship your order, or you will receive one from shipper who is Canada Post in most cases. If you haven’t received this email, it’s probably that we haven’t shipped your order yet. It’s also possible that the notification email has been trapped by a spam filter or landed in your spam folder. Please look there. You can avoid this problem by adding our email address shishashop.ca@gmail.com to your email address book.
How do I track my order?
Go to www.canadapost.ca and track your order there, using the tracking number provided to you by email.
mportant Announcement: Holiday Season Shipping Delays and Restriction
Dear Valued Customers,
We would like to inform you of potential shipping delays during the holiday season due to increased demand. All courier companies have expressed that delays are beyond their control. We recommend reviewing the updates on their official websites for the latest information.
Key Notes:
- Key Notes P.O. Boxes and Canada Post Final Mile Deliveries: Orders to P.O. boxes or locations where final-mile delivery relies on Canada Post will be delayed.
- Recommended Shipping Options: To ensure smoother and faster delivery, we strongly recommend choosing UPS or express courier services.
We appreciate your understanding and cooperation during this busy period. If you have any questions or concerns, feel free to reach out to our support team before placing your order.
Thank you for your support
For full details, please review our shipping policy below:
Thank you for shopping with us! Please carefully review our shipping policy below to ensure a smooth shopping experience.
Free Shipping Offer
We offer free shipping on orders of $200 or more (before taxes) to the following provinces:
- Ontario
- Alberta
- Quebec
- British Columbia
- Saskatchewan
- Prince Edward Island (P.E.I.)
- Newfoundland and Labrador
- Nova Scotia
- New Brunswick
- Manitoba
Free shipping applies to Canada Post Regular service only.
Order Handling and Shipping Terms
- Once your order leaves our facility, it cannot be taken back.
- If returned, a 20% restocking fee and return shipping costs will be charged.
- We are not responsible for transit times or delays caused by weather, holidays, or unforeseen circumstances. Disputes related to shipping delays must be raised directly with the shipping carrier.
Lost, Stolen, or Incorrectly Addressed Packages
- Lost or stolen packages: Any disputes must be raised with the shipping company. A replacement package will only be sent once the shipping company’s investigation is complete.
- Incorrect addresses: Any delays or returns caused by an incorrect address are the customer’s responsibility. If the package is returned due to an incorrect address, the customer will be required to pay the shipping fee again for re-shipment.
Damaged or Missing Items
- Any damaged or missing items must be reported to us within 1 day of receiving the package. We cannot process claims made after this time.
- Items will only be replaced if damaged during transit.
Returns and Replacements
- Customers must request a Return Authorization before sending any items back. Return shipments without prior authorization will not be accepted.
- Once approved, a return label will be sent to the customer. The customer is fully responsible for return shipping costs to receive a replacement.
Stock and Order Modifications
- Shipping delays may occur if an item is short-stocked. Orders will only be shipped once all items are in stock.
- If a product requires modifications (e.g., color changes or model replacements), we will wait for customer confirmation before proceeding. No items will be shipped until the customer provides approval.
Thank you for your understanding and cooperation. If you have any questions or concerns, please contact our customer support team.
