Return Policy
We don’t accept any returns unless the item came defective. All returns must be shipped back to shishashop.ca within 30 days of receipt. All orders must be returned in original unused condition with all accessories. If an item must be returned due to customer not liking it and an authorization from our management is received than the return shipping costs must be paid by the customer. There is a 15% restocking fee to cover the handling and processing costs. If you need to do a return, either email us at shishshop.ca@gmail.com to obtain a return authorization and the proper address to use for your return.
In case of Postal strike, shishashop.ca cannot guarantee XpressPost deliveries and will refund the difference between XPressPost and Expedited difference. shishashop.ca will not refund the cost of items or cancel any shipped orders due to delay cause by Canada Post..
Refund Policy
We will fully refund an order if the items are not in stock. If a single item is not in stock we will refund the cost of the missing items once the buyer confirms he received his package. If any other items missing or broken, we will replace or refund along with the missing item(s) refund.
Cancellation Policy
We will fully refund an order if it is cancelled before the order is shipped. If cancelled after it is shipped than we will charge 15% of total order to cover for restocking and handling fees.
